Customer Support
Submit a support request
Tell us what is going on and our team will get back to you within a few days. Fields marked with * are required.
Holiday hours: Our customer service team is out of office from December 24 through January 1 and returns January 2. We will reply to messages in the order they were received. Please allow 7 to 10 business days for a reply.
Before you submit
- Have your product name and UPC handy (it is on the package or box).
- Add the retailer and date of purchase if you have them.
- Attach a photo of the item, damage or receipt. It helps us solve things faster.
Quick links
K’NEX replacement parts
Ant Farm orders
Arcade1Up support
Prefer email?
[email protected]
561.997.8901